General

Welcome to the TeaLily website.  By continuing to use this website you are indicating that you accept these terms and conditions of use. If you do not accept these conditions, you must not use this site.

This website is intended for use in the United Kingdom only.

By using the website you are confirming that you are at least 18 years old, or if under the age of 18, using the website with the consent of your parent or guardian.

Definitions

In these terms and conditions the following terms shall have the following meanings:

“Us, us, We, we, Our, our” refers to TeaLily

“You, you, Your, your” means the person using the website

Use of the Website

You shall not use the website in any way that will damage it or interrupt its provision. You will not use the website to transmit or post any computer viruses.

We make every effort to ensure this website is free from viruses or defects.  However, we cannot guarantee that your use of this website will not cause damage to your computer. It is your responsibility to provide adequate protection for the equipment which you use to access this website.  We will not be liable for any loss or damage which may be caused to any equipment arising as a result of using this website.

Prices

All prices quoted on this website are in UK Pounds Sterling. We are not VAT Registered.

Terms of Sale

Certain steps must be followed for a contract to be formed:

After you have placed an order, we will send you as soon as possible, an email to acknowledge your order.  It will confirm the goods ordered.  This email is not an order acceptance from us.

Whilst we guarantee to send you notification of every valid order we receive from you, you will understand that we cannot equally guarantee that the notification has been received by you, nor that, if it is received by you, it will be legible and uncorrupted.

When we dispatch your goods, we will send you a confirmation email.  This means we formally accept the order and are obliged to complete the contract.

We do not have to accept your order and in particular, we will not accept your order if:

  • We do not have the goods in stock or the goods we have in stock appear to be damaged
  • Your payment is not authorised
  • There is an error on our website regarding the price or other details concerning the goods
  • In the case of any of the above, we will contact you as soon as possible.
  • We reserve the right to refuse any order

Cancelling an Order

If you change your mind after placing an order, you can cancel at any time before we have sent our dispatch email to you. Please email us at: [email protected] to cancel an order, providing your name, address and your order number.

Returning Goods After Dispatch

Cooling off Period

There is a 14 day cooling off period during which time you can return goods to us without charge.  This starts from when you receive your order.

You need to tell us you do not want the item by email and then you have 14 days in which to return the item.  Unwanted items must be unworn or unused and be returned in the original gift box.  You can not return any items that have been worn or used unless they are faulty.  If you wish to return goods, you have a duty to keep them in your possession and to take reasonable care of them until you return them. It is your responsibility to package the item adequately to prevent any damage.  We will not refund items that have been damaged in the return post. We recommend returning jewellery by recorded post and ensure you retain the certificate of posting as we will not be responsible for any items that do not arrive or get lost in the post (regardless of proof of posting).  If items being returned do not arrive, it will be your responsibility to pursue the loss with the courier or post office.  You will be liable for the cost of returning the item to us.

Providing all conditions are met, we will refund you back to your original method of payment, within 14 days of receiving the item.

Faulty Goods

All items are carefully checked before dispatch, however if you receive a faulty item you must contact us by emailing [email protected] to obtain a Returns Number.  Any damages must be reported within 24 hours of receipt. We will offer a refund or replacement on the return of the item.

Pricing & Availability

Whilst we always try to ensure all details, descriptions and prices which appear on the website are correct, errors may occur. If we discover an error in the price of any goods ordered by you, we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled and you will receive a full refund.

All prices are quoted in UK Pounds sterling and are exclusive of packing and delivery costs.

Extent of Liability

The selling price, recommended retail price, availability and specification of the goods as stated on the website are subject to change without notice.

All photographs and descriptions appearing on the website are for illustration purposes only.  We cannot guarantee that colours in our images will be rendered correctly on different computer monitors. The product dimensions supplied are intended to give an approximate indication of the size of individual products. Products shown are not actual size.  If you have any doubts over the colour of an item, please contact us prior to placing an order.

The information contained on the website may contain technical inaccuracies or typographical errors.  Our liability howsoever it arises for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by law.

We will not be liable for any loss or damage arising out of or in connection with the use of this website. This is a comprehensive limitation of liability that applies to all damages or any kind, including (without limitation) compensatory, direct, indirect or consequential damage, loss of data, income or profit, loss of or damage to property and claims of third parties.

Linking to the Website

The website may contain links to other websites which may interest you. These external websites are not under our control and we accept no liability in relation to your use of such websites.

Any links to this website must be directed to its homepage and require written approval from us before any links are established.

Termination of the Website

We reserve the right to terminate the website or remove any of the services on it, with immediate effect and at any time without notice to you.

Changes to Terms & Conditions

We reserve the right to change this website and its content (including terms and conditions) from time to time and without notice to you.  It is your responsibility to check the terms and conditions on accessing the website.

Contact Information

Email us in the first instance: [email protected] or use the ‘Contact us’ form and we will get back to you as soon as possible.

Address: Vivenda, 36 Steyne Road, Seaford. East Sussex. BN25 1AL